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Book ISBN
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978-93-876847-0-6
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Title
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Consumer Affairs and Customer Care
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Price
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280/-
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Pages
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272 pages
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Publishing Year
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2020-21
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Edition
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3rd
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Author Name
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Reena Yadav, Deepti Gupta and Snehlata Rana
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Contents
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1. Concept of Consumer and Market;
2. Concept of Price;
3. Quality and Standardisation;
4.The Consumer Protection Act, 1986; 5. Organizational Setup Under The Consumer Protection; 6. Grievance Redressal Mechanism under Consumer Protection Act, 1986; 7. Consumer Movement in India; 8. Industry Regulators and Consumer Complaint Redressal Mechanism; 9. Competition Act, 2002.
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About the Author
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Reena Yadav Assistant Professor, Department of Commerce in Deen Dayal Upadhyaya College. Deepti Gupta Assistant Professor, Department of Commerce in Deen Dayal Upadhyaya College. Snehlata Rana Assistant Professor, Keshav Mahavidyalaya, University of Delhi
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